Shipping policy
1. Where and how we ship
We ship worldwide. For every order we choose the best courier for your address, based on reliability and delivery speed to your location. Every parcel is sent with full tracking.
If your country is not available at checkout, please contact us and we will look at the options for delivering to you.
2. Shipping costs
Free standard shipping is available to the following countries:
- North America: United States, Canada
- Oceania: Australia, New Zealand, Papua New Guinea
- Europe: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Finland, France, Germany, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom
- Asia: Cambodia, China, Hong Kong, Laos, Macau, Mongolia, Philippines, Qatar, Singapore, Taiwan and Thailand
- Africa: Kenya, Morocco, South Africa, Tunisia and Uganda
- Latin America: Argentina, Brazil, Chile, Cuba, Panama and Puerto Rico
For all other countries, the shipping cost is calculated and shown at checkout before you pay.
3. Duty-free shipping to the United States
Orders shipped to the United States are duty free. There are no import duties to pay when your parcel arrives.
4. Remote area deliveries
Some addresses are classed by couriers as remote or out-of-delivery areas. These are usually rural, island or hard-to-reach locations, and the courier charges an extra fee to deliver there. This fee is not shown at checkout because it depends on your exact address.
- After you place your order, we check your delivery address.
- If your address is in a remote area, we will contact you by email or WhatsApp before your order is dispatched to tell you the exact remote area fee.
- The remote area shipping fee is paid by the customer. We will send you a secure way to pay it, and your order is dispatched once the fee has been paid.
- If your address is not in a remote area, there is nothing extra to pay and we do not need to contact you.
5. Processing time
Every piece is handmade and checked by hand before it is packed. Once your order is placed, we prepare, quality-check and pack it before handing it to the courier. Custom and personalised orders (for example engraving or a blunt edge) take extra time to make, and we will keep you updated on progress.
6. Delivery times
Most orders arrive within 10 to 15 business days of being dispatched. Delivery times are estimates and can vary with your location, customs checks, public holidays and courier delays that are outside our control.
7. Order tracking
As soon as your order ships, you will receive an email with your tracking number and a link to follow your parcel with the courier. Tracking can take 24 to 48 hours to show the first update. You can also see your order status at any time by logging in to your account.
8. Customs, duties and import rules
- Orders to the United States are duty free (see section 3).
- For other countries, international orders may be charged import duties, taxes or customs fees by the destination country. These charges are set by your local customs office, are not included in our prices, and are the responsibility of the customer.
- Customs checks can add extra days to delivery, and this is outside our control.
- Knives, swords and axes are regulated differently around the world. It is your responsibility to make sure the item you order is legal to import and own in your country. We cannot refund orders that are seized or returned by customs because the item is restricted in the destination country, or because duties were refused.
9. Age verification
We only sell to customers aged 18 or over. The courier may ask for proof of age or a signature on delivery, and we may cancel and refund any order if we believe the buyer is under 18.
10. Correct address
Please check your shipping address carefully at checkout. If you spot a mistake, contact us straight away; we can update it as long as the order has not yet been dispatched. We are not responsible for parcels delivered to an incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect address or a failed delivery, we can resend it once the new shipping cost has been paid.
11. Lost, delayed or damaged parcels
- If your tracking has not updated for a long time, or your parcel has not arrived within the expected time, please contact us and we will open an investigation with the courier.
- If your parcel arrives damaged, please take photos of the packaging and the item and contact us as soon as possible, and within 14 days of delivery. See our Return, Refund and Exchange Policy for how we put it right.
12. Payments and sales tax
All payments are processed through our secure, encrypted checkout, and every available payment method is shown there. Sales tax is applied at checkout to orders from Texas residents, and to any other location where we are required by law to collect it.
13. Contact us
Questions about shipping? We are here to help.
- Email: martblade62@gmail.com
- WhatsApp: +44 7456 724753