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Refund policy

1. Our 14-day return and exchange window

You have 14 days from the date your order is delivered to request a return, a refund or an exchange. To start, contact us within this period (see section 6). Requests made after 14 days cannot be accepted, except for items that are faulty under your statutory rights.

2. Conditions for returns and exchanges

To be accepted, the item must be:

  • Unused, unsharpened and unaltered, in the same condition you received it
  • Returned with its original packaging, leather sheath, scabbard, stand, wall mount and any other accessories that came with it
  • Accompanied by proof of purchase (your order number or order confirmation)

Items that have been used, damaged after delivery, sharpened, re-finished, engraved by a third party or that show signs of wear cannot be accepted.

3. Items that cannot be returned or exchanged

  • Custom made orders, made to your own design or specification
  • Personalised items, including pieces with engraving or other changes requested through the Add personalisation option (for example a blunt edge or a removed chain)
  • Items that show signs of use, damage or wear
  • Items seized, refused or returned by customs because they are restricted in the destination country, or because import duties were not paid

These exclusions do not apply if the item arrives damaged, faulty or different from what you ordered (see section 7).

4. Refunds

  • Once we receive your return, we inspect it and email you to confirm whether the refund has been approved.
  • Approved refunds are processed within 7 business days to your original payment method. Your bank or payment provider may take a few extra days to show it in your account.
  • Return shipping costs are not refunded, except when the item arrived damaged, faulty or incorrect.
  • Any import duties or taxes paid to customs on delivery cannot be refunded by us; you may be able to claim them back from your customs authority.

5. Exchanges

If you would like a different item or a different option (for example another finish or the pair instead of a single piece), you can request an exchange within 14 days of delivery.

  • The return delivery cost for an exchange is paid by the customer. We recommend a tracked service, as we cannot be responsible for returns lost in transit.
  • Exchanges are subject to availability. If the item you want is out of stock, we will offer a refund or another option.
  • If the new item costs more, we will send you a request for the difference. If it costs less, we will refund the difference to your original payment method.
  • We send the replacement once the original item has arrived back with us and passed inspection.

6. How to start a return or exchange

  1. Contact us within 14 days of delivery by email at martblade62@gmail.com or on WhatsApp at +44 7456 724753.
  2. Include your order number, the item you are returning, the reason, and whether you would like a refund or an exchange.
  3. We will reply with your return approval and the address to send the item to. Please do not send items back without contacting us first, as unannounced returns may not be accepted.
  4. Pack the item securely in its original packaging and send it with a tracked service. Please share the tracking number with us.

Unless the item was damaged, faulty or incorrect, the customer pays the return shipping cost and is responsible for the parcel until it reaches us.

7. Damaged, faulty or incorrect items

If your item arrives damaged, faulty or is not what you ordered, we will put it right at no cost to you.

  • Contact us as soon as possible, and within 14 days of delivery, with your order number and clear photos of the item and the packaging.
  • We will offer a replacement, a repair or a full refund, and we will cover the return shipping cost.
  • Please keep the original packaging until the issue is resolved, as the courier may need to inspect it.

8. Order cancellations

  • You can cancel a standard order for a full refund at any time before it is dispatched. Once it has shipped, the return process above applies.
  • Custom made and personalised orders can only be cancelled before we start making or personalising them.

9. Your statutory rights

If you are a consumer in the UK or the EU, you have the legal right to cancel most online purchases within 14 days of delivery without giving a reason, and to a remedy for goods that are faulty or not as described. This policy is designed to sit alongside those rights, not to replace them. Custom made and personalised goods are excluded from the right to cancel, as the law allows.

10. Contact us